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Warranty and Return Policies

Warranty

All CoolPoolProducts are inspected and warranted to be of good workmanship and free of defect before they leave our North American Facility. We recommend that as you unpackage your order, thoroughly inspect for shipping damages, and or workmanship and defect.

Claims

All claims on workmanship or defect must be received within the first 30 days after shipping. When returning, the products must be returned unused.

Returning Goods

Contact:

Coolpoolproducts.com
Customer-support@coolpoolproducts.com
Main 972-625-1212
A Return Goods Authorization Number must be assigned.
Coolpoolproducts LLC
Attention Returns
5912 Stewart Cir
The Colony TX 75056

Returns / Exchanges

We understand that every pool is different where you need to exchange your net out for the proper size net. Coolpoolproducts will allow 90 days for an exchange to the correct size. The Volleyball Systems or Nets must be received unused.

Custom Orders

All CoolPoolProducts are inspected and warranted to be of good workmanship and free of defect before they leave our North American Facility. There are no returns on custom steel cutting and custom nets as they are made specifically upon the customer request.